Support - MedMemoir by Krocess LLC

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Last Updated: November 24, 2024

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Get in Touch

Have a question, issue, or feedback? Our support team is ready to assist you.

Email Support: hello@krocess.com

Before You Contact Us

Common Topics We Can Help With

Account Issues: Login problems, password resets, email verification
Technical Support: App crashes, sync issues, feature questions
Subscription & Billing: Payment issues, plan changes, refund requests
Data & Privacy: Data export, account deletion, privacy questions
Feature Requests: Suggestions for new features or improvements
Bug Reports: Report issues you've encountered in the app

In-App Support

Pro & Trial Users

If you're a Pro subscriber or currently in your free trial, you can submit feedback directly from the app:

Open MedMemoir app
Go to Profile tab
Tap Settings
Under "Help & Support", tap Send Feedback
Choose Bug Report or Feature Request
Describe your issue or suggestion

Response Time

We strive to respond to all support inquiries within 24-48 hours during business days. For urgent issues affecting app functionality, we'll prioritize your request.

What to Include in Your Support Email

To help us assist you more quickly, please include:

Your email address associated with your MedMemoir account
Device information: iPhone/Android model and OS version
App version: Found in Profile → Settings → About
Description of the issue: What happened and what you expected to happen
Steps to reproduce: How can we recreate the issue?
Screenshots: If applicable, screenshots help us understand the problem

Important: Never include sensitive medical information, passwords, or payment card details in your support emails. Our team will never ask for your password.

Emergency Medical Situations

MedMemoir is not for medical emergencies. If you're experiencing a medical emergency, please call emergency services (911 in the US) or visit your nearest emergency room immediately.

MedMemoir is a records management tool and does not provide medical advice, diagnosis, or treatment.

Privacy & Security Issues

For privacy-related concerns or to report security vulnerabilities:

Privacy inquiries: hello@krocess.com
Security vulnerabilities: hello@krocess.com
Legal matters: hello@krocess.com

Other Ways to Reach Us

General Support: hello@krocess.com

Company: Krocess LLC

Product: MedMemoir - Personal Medical Records Manager

Website: krocess.com

Additional Resources

Privacy Policy - Learn how we protect your health information
Terms of Service - Understand your rights and responsibilities
Legal Home - View all legal documentation